feat: reintroduce support onboarding

Signed-off-by: seth <getchoo@tuta.io>

src/handlers/event/mod.rs

@@ -6,6 +6,7 @@ use poise::{Event, FrameworkContext};
 
 mod delete;
 mod eta;
+mod support_onboard;
 
 pub async fn handle(
     ctx: &Context,
@@ -30,6 +31,8 @@ pub async fn handle(
 
         Event::ReactionAdd { add_reaction } => delete::handle(ctx, add_reaction).await?,
 
+        Event::ThreadCreate { thread } => support_onboard::handle(ctx, thread).await?,
+
         _ => {}
     }
 

src/handlers/event/support_onboard.rs

@@ -0,0 +1,43 @@
+use color_eyre::eyre::{eyre, Result};
+use log::*;
+use poise::serenity_prelude::{ChannelType, Context, GuildChannel};
+
+pub async fn handle(ctx: &Context, thread: &GuildChannel) -> Result<()> {
+    if thread.kind != ChannelType::PublicThread {
+        return Ok(());
+    }
+
+    let parent_id = thread
+        .parent_id
+        .ok_or_else(|| eyre!("Couldn't get parent ID from thread {}!", thread.name))?;
+
+    let parent_channel = ctx
+        .cache
+        .guild_channel(parent_id)
+        .ok_or_else(|| eyre!("Couldn't get GuildChannel {}!", parent_id))?;
+
+    if parent_channel.name != "support" {
+        debug!("Not posting onboarding message to threads outside of support");
+        return Ok(());
+    }
+
+    let owner = thread
+        .owner_id
+        .ok_or_else(|| eyre!("Couldn't get owner of thread!"))?;
+
+    let msg = format!(
+    "<@{}> We've received your support ticket! {} {}",
+    owner,
+    "Please upload your logs and post the link here if possible (run `tag log` to find out how).",
+    "Please don't ping people for support questions, unless you have their permission."
+    );
+
+    thread
+        .send_message(ctx, |m| {
+            m.content(msg)
+                .allowed_mentions(|am| am.replied_user(true).users(Vec::from([owner])))
+        })
+        .await?;
+
+    Ok(())
+}